Posts by Kathryn

The Challenge JD Wetherspoon was in the process of migrating all its operating systems from Microsoft Office 2003 to Office 2010, which was when the interface changed to the Ribbon instead of toolbars. With such a large real estate portfolio and workforce the company soon recognised that to succeed in this enormous undertaking, the entire…

The Challenge Unable to maintain an in-house training department to deliver training solutions to its clients, Black Swan was contracted to deliver training on behalf of KBA, providing that service in an effective manner at fraction of the in-house cost. Our Solution Recognising that you wouldn’t get a mechanic to teach you how to drive,…

The Challenge Black Swan Training was tasked to provide tailor-made training to over a thousand members of staff at Reading Borough Council. Called in at a very late stage because the in-house trainer wasn’t competent, the most important element of Black Swan Training’s approach was to emphasise the application of the software rather than its…